Senior Operations Specialist

Position summary

The Senior Operations Specialist plays a key role on our Merchant Operations team in the technical  execution of advertiser campaigns throughout the Figg publisher network.  The individual will be responsible for the scheduling and setting up of campaigns, identifying and executing optimizations in the campaign processes, and assisting with technical troubleshooting of our credit card tracking technology. The Senior Operations Specialist will have a primary responsibility in ensuring merchant quality and accuracy with a focus  on speed to market.

Duties & responsibilities

  • Onboarding execution and quality assurance of our advertising merchants
  • Merchant identification in transactional data
  • Ongoing maintenance and re-flighting of our of national campaigns
  • Maintenance and optimization of onboarding SQL queries and stored procedures
  • Oversee and troubleshoot card issuer feeds that power our merchant offerings
  • Issue resolution for our network of channel partners and publishers regarding file transfers, API feed, and transaction tracking

The ideal candidate

  • 3+ years’ experience with relational databases and SQL (mySQL, PostgreSQL, Presto)
  • Passion for technology with a curiosity for “how things work”
  • Experienced at setting up controls, processes, and procedures
  • Self-motivated, proactive team player and independent worker
  • Solid communication skills, written and verbal
  • Strong interpersonal skills and ability to interact with staff at all levels
  • Ability to project a professional image over the phone and in person
  • Passionate and curious about all aspects of the business and have an entrepreneurial mindset


Bachelor’s Degree preferred but not required. Candidates must have a legal right to work in the USA.

Figg is an Equal Opportunity Employer

Figg is committed to maintaining a community which recognizes and values the inherent worth and dignity of every person; fosters mutual respect among its members; and encourages each individual to strive to reach his or her own potential. Figg prohibits discrimination against any persons on basis of sex, age, color, race, religion, marital status, national origin, ancestry, sexual orientation, physical & mental disability, medical condition, genetic information, veteran status, or any other basis protected by federal, state or local law.