Position summary
The Senior Operations Specialist plays a key role on our Merchant Operations team in the technical execution of advertiser campaigns throughout the Figg publisher network. The individual will be responsible for the scheduling and setting up of campaigns, identifying and executing optimizations in the campaign processes, and assisting with technical troubleshooting of our credit card tracking technology. The Senior Operations Specialist will have a primary responsibility in ensuring merchant quality and accuracy with a focus on speed to market.
Duties & responsibilities
- Onboarding execution and quality assurance of our advertising merchants
- Merchant identification in transactional data
- Ongoing maintenance and re-flighting of our of national campaigns
- Maintenance and optimization of onboarding SQL queries and stored procedures
- Oversee and troubleshoot card issuer feeds that power our merchant offerings
- Issue resolution for our network of channel partners and publishers regarding file transfers, API feed, and transaction tracking
The ideal candidate
- 3+ years’ experience with relational databases and SQL (mySQL, PostgreSQL, Presto)
- Passion for technology with a curiosity for “how things work”
- Experienced at setting up controls, processes, and procedures
- Self-motivated, proactive team player and independent worker
- Solid communication skills, written and verbal
- Strong interpersonal skills and ability to interact with staff at all levels
- Ability to project a professional image over the phone and in person
- Passionate and curious about all aspects of the business and have an entrepreneurial mindset
Bachelor’s Degree preferred but not required. Candidates must have a legal right to work in the USA.